Right of Withdrawal

Right of withdrawal for consumers
If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) (An entrepreneur is a natural or legal person or a partnership with legal capacity [A partnership with legal capacity is one that has the ability to acquire rights and enter into obligations] who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity), and you are acting in the exercise of your commercial or independent professional activity when concluding this contract, the right of withdrawal does not apply. For consumers (A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession), the following applies:

Withdrawal Policy

Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period is one month from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us
VOLKSWARENHAUS Heussner & Stauber GmbH & CO. KG
Managing Director: Steven Herbarth
Hannoversche Str. 41
D - 34355 Staufenberg
Tel.: +49-5543-94110
Fax: +49-5543-941122
info@werk34.de
VOLKSWARENHAUS Heussner & Stauber GmbH & CO. KG, registered in the commercial register of the Local Court of Göttingen under HRA 200666, represented by
VOLKSWARENHAUS Heussner & Stauber Verwaltung GmbH, registered in the commercial register of the Local Court of Göttingen under HRB 201612.
VAT ID No. DE 2279568096
by means of a clear statement (e.g. a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory. You can download the sample withdrawal form here as a PDF file. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (except for the additional costs arising if you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
1. Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,
2. Contracts for the supply of goods that can spoil quickly or whose expiry date would quickly be exceeded,
3. Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
4. Contracts for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature,
5. Contracts for the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the trader has no influence,
6. Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,
7. Contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

End of the withdrawal policy